SUBHADEEP SANTRA :The topic seeks to analyse the ability of artificial intelligence (hereinafter referred to as AI) to replace or exhibit human intelligence.
- Analysing the definition by founder of AI.
- Case study of a couple of organisations using AI.
- Research finding of another reputed organisation.
Definition:Professor John McCarthy who is one of the founders of artificial intelligence and also credited with naming the same has defined ‘Artificial intelligence’ as
“ the science and engineering of making intelligent machines…it is related to the similar task of using computers to understand human intelligence, but AI does not have to confine itself to methods that are biologically observable.”
The definition opens up various avenues for analysing Artificial Intelligence.A machine that is intelligent and a machine that understands human intelligence.Therefore a machine need not exhibit human intelligence and only understand it.
Intelligence is the ability to acquire knowledge and apply them when problem arises.Acquiring knowledge and application of knowledge are characteristics of computer programming and therefore not artificial intelligence. It is the detection of danger and selecting from the subset of available programs that is compatible to tackle the problem.
Since the set of data pertaining to the sub set is programmed by humans AI may not inhibit human intelligence.
The ALIBABA e-commerce group of china claims that the AI adopted by the company can write 20000 lines of advertising in seconds.However, the company is reluctant to replace human employees.
Christian Lu, the general manager of the marketing arm Alimama gave a statement which reads “ All the content produced by the AI copywriter is the result of applying deep learning model, trained with large volumes of quality content created by humans” .
RAKUTEN in Japan uses AI to reduce the time taken to answer customer queries online.A statement by Masayuki Chatani that “these businesses have hundreds, thousands of FAQs and users need to find the answers among those” clearly denote that a set of questions and answers are already laid. Therefore, AI selects suitable reply from set of laid down models.
Research by another organisation:Harvard business review, a magazine of harvard University, have stated the following as their observations on whether AI may replace humans:
“ In our research involving 1500 companies,we found that firms achieve the most significant performance improvements when humans and machines work together”
Observation:The inferences drawn from all methods applied tend to confirm that AI may not be able to replace human intelligence in near future until a drastic scientific innovation is underway.
- Official website of Stanford University.
- Official website of ALIBABA.
- Official website of RAKUTEN.
- Official website of Harvard business review magazine.